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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danny Rowland

October 24, 2024

5  out of  5
rating by Danny Rowland
"State Farm has always been good to me. I have all of my insurance with Billy Swails State Farm and Mary Caroline is my go to person. She is responsive , Knowledgeable, respectful and fun to work with. i recommend Mary Caroline at state farm for all of your insurance needs. Danny Rowland"
We responded:
"Danny, thank you for being a loyal customer for over 45 years! We appreciate your continued business over the years and glad to hear Mary Caroline is taking good care of you! Thank you for taking the time to leave a review for our Billy Swails State Farm office."
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Charlie Thompson

September 19, 2024

5  out of  5
rating by Charlie Thompson
"We switched to State Farm Billy Swails a few years ago. We got great rates and super service on combined products. I recommend Mary Caroline Heath in this office. She extremely knowledgeable and helpful. Such a benefit to have a local go to person for our insurance needs."
We responded:
"We're so glad you appreciate the benefit of having a local agent with us here at our Mt. Pleasant State Farm office! Happy to hear Mary Caroline has been of great service to you. Thank you for taking the time to write your 5-star review!!"
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Ronald Schneider

September 5, 2024

5  out of  5
rating by Ronald Schneider
"Mrs.Elizabeth Wall is by far the best agent that I have ever dealt with! She took care of everything that I requested and did so in a timely manner. She is definitely an asset to the company. Thank you!!"
We responded:
"Thank you for the great review and so glad you've been happy working with Elizabeth! Yes, we're blessed to have her and appreciate your kind words and your business!"
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sharon smith

August 28, 2024

5  out of  5
rating by sharon smith
"Mary Caroline does a great job! She is helpful, professional, knowledgeable and always ready to answer my questions! I've been with agency since 2008 and with State Farm since 1969! Great company and great agency!"
We responded:
"Thank you for your positive review AND for your loyalty not only to our office, but to State Farm as a company for so many years! We're glad you've enjoyed working with Mary Caroline and happy with the customer service our agency has to offer! We appreciate you!"
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James Hendricks

August 23, 2024

5  out of  5
rating by James Hendricks
"Christine has been my agent for quite a few years. She and Mr. Swails have been there for me since the very beginning. I can't even remember having any other car insurance company. Christine just recently got my monthly bill decreased too. That always makes me happy. Thanks so much."
We responded:
"We appreciate your loyalty to our State Farm office and the kind words! I'm glad you've been so pleased with our service. Thank you for your review! "
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Miles Kinnamon

August 20, 2024

5  out of  5
rating by Miles Kinnamon
"Great experience Great customer service"
We responded:
"We appreciate your review and you taking the time to share your great experience with us! Thank you!"
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Derek Walden

August 16, 2024

5  out of  5
rating by Derek Walden
"Shauna Nelson responded to my email to Billy Swails and was prompt, courteous and efficient. She also saved me money on my homeowners as well as updating personal liability. I can personally recommend her!"
We responded:
"We appreciate the review and glad to know you're happy with Shauna's service AND she helped you save money on you homeowner's insurance! Thank you!"
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Janet Vanderhorst

August 15, 2024

5  out of  5
rating by Janet Vanderhorst
"I truly thank the Lord for sending Christine Gray my way. I Didn’t know what was the best thing to do at the time with renewing the previous policy but Christine helped me immensely with finding my home insurance coverage. She calmed my nerves and put me in a coverage that was the best for me. Thank the Lord for her! Thanks for all you do!"
We responded:
"Thank you for the kind review and glad Christine was a great help taking care of your homeowner's insurance! We appreciate your business! Thank you!"
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Janice Thomas

July 26, 2024

5  out of  5
rating by Janice Thomas
"We have been with Billy Swail's State Farm since 1981 and have been extremely pleased with their service. From Hurricane Hugo to a couple of auto accidents that were not our fault, they have taken good care of us. We appreciate their helpful services."
We responded:
"We appreciate your 5-star review AND for being a loyal customer for over 43 years!! Thank you!"
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Janet Lockett

June 23, 2024

5  out of  5
rating by Janet Lockett
"Mary Caroline reviewed and updated my daughter’s auto policy and saved $$ by taking time to ensure necessary coverage. Very impressed with her professionalism with a Charleston hometown friendliness. If you’re new to the area or just looking for the best coverage, Definitely recommend making an appt. or dropping in!"
We responded:
"We appreciate the review and glad you were impressed with Mary Caroline's service while helping your daughter out with her insurance! Thank you!"
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Liza Sanders

June 7, 2024

5  out of  5
rating by Liza Sanders
"Our agent, Christine Gray is always great to work with, quick to assist, kind, professional and knowledgeable. Highly recommend!"
We responded:
"Thank you for the 5-star review! We appreciate it and appreciate YOU as a customer! "
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Chadd Hamilton

June 3, 2024

5  out of  5
rating by Chadd Hamilton
"We have been doing business with this office for 20+ years and the folks here are top notch."
We responded:
"Thank you for the kind review AND for being a loyal customer for over 20 years!"
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Jeffrey Eglen

May 29, 2024

5  out of  5
rating by Jeffrey Eglen
"Christine is very professional and is always on top of things! We’ve been with State Farm for many years. Very nice group of people."
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ERIC DEMOURA

May 11, 2024

5  out of  5
rating by ERIC DEMOURA
"Christine was very helpful and professional. First class service."
We responded:
"Thanks Eric. We appreciate your business"
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Rob Norvelle

April 12, 2024

5  out of  5
rating by Rob Norvelle
"Love working with Christine and the State Farm team. Unparalleled service and care for the customer. Highly recommended!"
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Dylan Jenkins

April 3, 2024

5  out of  5
rating by Dylan Jenkins
"Christine has been a pleasure to work with. She is very quick to respond and a wealth of knowledge."
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Taylor K

March 27, 2024

5  out of  5
rating by Taylor K
"Amazing service with Brian! He explained all of the policy’s I was getting and was very helpful! Thank you Brian"
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Chris Marino

March 26, 2024

5  out of  5
rating by Chris Marino
"I have been a client of State Farm Insurance Company for 30 years. I have never been disappointed by the high quality of service I have always received at Billy Swails State Farm Agency in Mount Pleasant SC. My Agent, Christine Gray has exceeded all of my expectations. She is a true professional and has a thorough understanding of the many lines of insurance available to her clients and works hard to match her clients with the best policies in order to meet a variety of needs. A few of the policies I hold are Home, Auto, Life and a variety of personal Umbrella policies. I have found the premiums to be very competitive but the service is far superior to anything else I have experienced. Christine Gray and State Farm are always there when you need them and that is the whole point of insurance. I highly recommend calling Christine Gray at Billy Swails State Farm in Mount Pleasant and giving her the opportunity to earn your business. You won't be disappointed."
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Branden Waltz

March 15, 2024

5  out of  5
rating by Branden Waltz
"Christine is a rockstar!! Very efficient, on top of everything, and got me the best price possible! If you are in need of insurance look no further! These guys are amazing!!!"
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Syd Northup

March 1, 2024

5  out of  5
rating by Syd Northup
"Christine Gray has proven to be a valuable asset for State Farm. She demonstrated excellent communication skills and provided me with top notch customer service. Thank you"
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Alex Wattay

March 1, 2024

5  out of  5
rating by Alex Wattay
"I am a long time customer of State Farm and since moving to Mt Pleasant SC in 2000, I have been served by the Billy Swails office. I have always found great service to be the standard at Billy Swails. Recently I bought a used car and went in person to get the insurance set up so I could go to the DMV to register it. I love the fact that you can walk into the local office at State Farm and talk to local people who understand the environment you're living in personally because they live there too. Christine Gray is one of those hometown folks and was my agent in this case. She was very accommodating and helped me find the best level of insurance to use. She got my new policy applied for and printed me off a temp card I could carry in a matter of minutes. None of that navigating the voice prompt jungle of those "other" agencies. Christine was fabulous in her service and is consummately professional! I will continue to be a State Farm customer as long as I am living in Mt Pleasant!"
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Chad Shores

February 29, 2024

5  out of  5
rating by Chad Shores
"We love Billy Swails State Farm and we REALLY LOVE Christine. She is always quick to respond to our questions and looks out for our needs. We were using a differnent agency for our insurance needs and they never could seem to get our policies correct. I called Christine and she had everything corrected in just a couple of days. You cannot ask for more than that. I would HIGHLY recommend Christine and Billy Swails State Farm"
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Tori Lancaster

February 28, 2024

5  out of  5
rating by Tori Lancaster
"Mary Caroline Heath is by far the most helpful and thorough insurance agent that I have ever worked with. She made me a loyal State Farm customer today! She walked me through every detail of my policy, unprompted, and was extremely efficient. I was working with a very tight deadline and she worked with me to have everything finalized in less than 24 hours. 11/10, someone give this girl a raise!!"
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Chris Dorsel

February 8, 2024

5  out of  5
rating by Chris Dorsel
"I have been working with Daniel Wilson for a number of years now, and he has been great to deal with. Very responsive and very up front with coverage information. Would highly recommend this State Farm agency, and in particular, Daniel Wilson."
We responded:
"Thanks Chris. Appreciate your business!"
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Kenneth MacBride

January 25, 2024

5  out of  5
rating by Kenneth MacBride
"CHRISTINE GREY IS ALWAYS HELPFULL WITH MY INSURANCE NEEDS.GOOD EMPLOYEE FOR THE COMPANY."
We responded:
"Thanks. We are happy to have her here! Appreciate your business! "