State Farm® Insurance Agent Billy Swails

"I don't leave reviews often but this is a special case. Without going into details our policy was cancelled without prior notice.I'm not upset about them trying to drop us, we've been looking for a better insurance provider for a while now. I am, however, disappointed by the lack of communication from Billy Swails team. One email with a 30day notice, that they're legally obligated to provide us with is all I could ask for. Instead we hear about it from our lender, three days before cancellation date. Not to mention we spoke with Mary Caroline lady several times and she not once mentioned the upcoming changes, until I asked about it. State Farm couldn't care less about me or you. From a personal experience I wish you best of luck if you ever have to file a claim with them needing repairs, especially after a hurricane, but that’s a long story for another time. Anyways, I'm done wasting my time and energy on these people and if you're reading this please don't let them sweet talk you into signing anything, until you have done your research. P.S. we switched to Connect by Costco for little more money and had we known how good and helpful they were, we would've switched long time ago. So I guess thank you to Billy Swails for driving us to find someone far better!!"

"Christine is incredibly helpful and knowledgeable! As someone who had no idea where to begin, I truly appreciated how she guided me through the entire process with efficiency and care."

"I've been working with Christine for the past year and she has been wonderful in helping with any and all questions and advice. I appreciate her and the State Farm team."

"I can't speak highly enough of Mary Caroline and the incredible support she has provided me and my family. She went above and beyond in helping us reevaluate our car insurance policy to ensure we had the right coverage for our needs—not just what was standard. What truly set her apart, though, was how they handled things when I was in an accident. From the very first call, she offered genuine care, clear guidance, and made a stressful situation feel manageable. The entire process was seamless because of Mary Caroloine's attention to detail and follow-through. It's rare to find someone so knowledgeable and compassionate in this field. Highly recommend to anyone looking for trustworthy and exceptional service!"

"Our State Farm agent, Elizabeth has been our agent for the last 19 years and we couldn't be more pleased with her attention, caring and service. Thank you Billy Swails for having such a terrific agent."

"Shauna was extremely helpful. Went over our new insurance. Thank you, Shauna"

"I have been a Billy Swails State Farm customer for many years and have always received great customer service. Christine Gray has been my go to person for anything insurance related and is always very helpful and professional. I highly recommend Billy Swails State Farm insurance agency and Christine Gray in particular."

"I don’t take the time to write reviews very often but I have to give praise when due. I opened my first policy with State Farm Billy Swails when I was 16 (31 years ago now) and although I experimented with other agencies at one point or another I have concluded that no other group provides the small town customer service that the staff at Billys office provides. Specifically Christine Gray has made our life so much easier by simply answering the phone calls vs an automated system and promptly responding to even the most tedious request. For that reason I have no interest in straying from this company. I can’t think of a better place for us and I say Thank you!! Giles Branch"

"Thank you Christine. You have been our State Farm representative for a few years now, and your service is always exemplary. Thank you for your service."

"Thank you, Christine Gray, for your excellent, fast customer service today. Also, adding that you have always been very responsive to both my wife and me with our insurance needs during the last several years with our policies… Thanks again."

"Mary Caroline and the office staff are always wonderful for us. We switched a few years ago to State Farm and we have truly enjoyed working with them!"

"Billy's staff is always top notch. Recently I needed help adding a car. Christine Gray was there all the way. I've never been disappointed in the high level of service. Thanks Christine!!"

"I’ve been a customer at Billy Swails’ State Farm office for a little over a year now. I’ve been very pleased with the customer service I’ve received there! Mary Caroline Heath in particular is top-notch and goes out of her way to help me with any issue I have had. Thanks for being accessible and customer service driven!"

"Billy Swails' team, including Christine and Gretchen, have been absolutely fantastic! They are proactive, empathetic and helpful in taking care of you. We have multiple lines with them and highly recommend their team!"

"We always receive prompt and professional service from Christine. We’ve been insured for homes, boats and cars through Billy Swails for many years. I used to do internal audit and corporate training for a large insurance company. I know great service when I see it so thank you!"

"I have had the pleasure of working with Christine as my insurance agent, and I cannot recommend her enough! She is incredibly helpful, always taking the time to answer my questions and explain everything clearly. Her communication skills are excellent—she’s always prompt and thorough, making sure I feel informed and confident in my decisions. It’s rare to find someone so dedicated and reliable, and I truly appreciate all the support she has provided. If you're looking for an insurance agent who genuinely cares and goes above and beyond, Christine is the one!"

"Christine has been an absolute ROCKSTAR from the time we initially spoke and everyday since! I have been working with her and the team for over a year and she has done everything she can to get me the best rates and is always on top of stuff if I have questions or need something! I have already referred her out to multiple friends! Whether you are looking for car insurance, business insurance or anything in between ask for Christine!"

"Christine has been fabulous to work with since the minute I walked in the door. She was able to help with life and renters insurance and we also ended up adding auto to the mix a few mths later. She has always been available to help when I need it and gets back with answers to my questions quickly. I appreciate her very much."

"Christine Gray is fantastic, she is detailed, knowledgeable responsive and a pleasure to work with. She consistently takes ownership and exceeds expectations"

"Christine has been so good to us! She is always working to get us the best possible savings and so responsive. We have loved working with her!"

"Shauna Nelson has been my State Farm agent for three decades, and I highly recommend her to anyone. With multiple policies under her care, she always answers my calls and provides tailored solutions for my ever-changing insurance needs. Whether it's home, auto, or other coverage, I trust Shauna to find the best protection at the best price, no matter the current rates. While I always agree with her recommendations, I know she has me fully covered and always acts in my best interest. With Shauna, I never have to worry about my insurance!"

"I’ve worked with Billy Swails for years. Great service and knowledgeable team. Christine is amazing"

"Christine is very responsive and professional."

"When I relocated to Charleston, I developed a fantastic professional relationship with Ms. Gray. Always very proactive, expedient , with a friendly voice or welcoming smile and get it done attitude. I’ll use Billy Swells and his amazing staff for years to come"

"Christine with Billy Swails is an absolute pleasure to work with, I would recommend them for all your insurance needs!"