State Farm® Insurance Agent Billy Swails
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lori Taylor
January 4, 2025
"Christine is very responsive and professional."
Scott McLeod
January 3, 2025
"When I relocated to Charleston, I developed a fantastic professional relationship with Ms. Gray. Always very proactive, expedient , with a friendly voice or welcoming smile and get it done attitude. I’ll use Billy Swells and his amazing staff for years to come"
"It's our pleasure helping you with your insurance needs and happy to hear you've had a great experience working with Christine as well as our entire Billy Swails team! Thank you for taking the time to write us such a great 5-star review! We appreciate you! "
Rich Glass
January 2, 2025
"Christine with Billy Swails is an absolute pleasure to work with, I would recommend them for all your insurance needs!"
"Thank you for the great review! I'm glad you've enjoyed working with Christine and we appreciate your business, Rich! "
Mark Calabrase
December 20, 2024
"Mary Caroline does a great job & is always very helpful if I have any questions. I can always count on her to help me find a competitive car & home policy that fits my budget. Tks Billy for a great hire!"
"Thank you for the kind review, Mark! I'm glad Mary Caroline has been helpful in handling your insurance needs. Yes, I do take pride in our great team and our focus on customer service. We appreciate your business and also you taking the time to write the 5-star review!"
Danny Rowland
October 24, 2024
"State Farm has always been good to me. I have all of my insurance with Billy Swails State Farm and Mary Caroline is my go to person. She is responsive , Knowledgeable, respectful and fun to work with. i recommend Mary Caroline at state farm for all of your insurance needs. Danny Rowland"
"Danny, thank you for being a loyal customer for over 45 years! We appreciate your continued business over the years and glad to hear Mary Caroline is taking good care of you! Thank you for taking the time to leave a review for our Billy Swails State Farm office."
Charlie Thompson
September 19, 2024
"We switched to State Farm Billy Swails a few years ago. We got great rates and super service on combined products. I recommend Mary Caroline Heath in this office. She extremely knowledgeable and helpful. Such a benefit to have a local go to person for our insurance needs."
"We're so glad you appreciate the benefit of having a local agent with us here at our Mt. Pleasant State Farm office! Happy to hear Mary Caroline has been of great service to you. Thank you for taking the time to write your 5-star review!!"
Ronald Schneider
September 5, 2024
"Mrs.Elizabeth Wall is by far the best agent that I have ever dealt with! She took care of everything that I requested and did so in a timely manner. She is definitely an asset to the company. Thank you!!"
"Thank you for the great review and so glad you've been happy working with Elizabeth! Yes, we're blessed to have her and appreciate your kind words and your business!"
sharon smith
August 28, 2024
"Mary Caroline does a great job! She is helpful, professional, knowledgeable and always ready to answer my questions! I've been with agency since 2008 and with State Farm since 1969! Great company and great agency!"
"Thank you for your positive review AND for your loyalty not only to our office, but to State Farm as a company for so many years! We're glad you've enjoyed working with Mary Caroline and happy with the customer service our agency has to offer! We appreciate you!"
James Hendricks
August 23, 2024
"Christine has been my agent for quite a few years. She and Mr. Swails have been there for me since the very beginning. I can't even remember having any other car insurance company. Christine just recently got my monthly bill decreased too. That always makes me happy. Thanks so much."
"We appreciate your loyalty to our State Farm office and the kind words! I'm glad you've been so pleased with our service. Thank you for your review! "
Miles Kinnamon
August 20, 2024
"Great experience Great customer service"
"We appreciate your review and you taking the time to share your great experience with us! Thank you!"
Derek Walden
August 16, 2024
"Shauna Nelson responded to my email to Billy Swails and was prompt, courteous and efficient. She also saved me money on my homeowners as well as updating personal liability. I can personally recommend her!"
"We appreciate the review and glad to know you're happy with Shauna's service AND she helped you save money on you homeowner's insurance! Thank you!"
Janet Vanderhorst
August 15, 2024
"I truly thank the Lord for sending Christine Gray my way. I Didn’t know what was the best thing to do at the time with renewing the previous policy but Christine helped me immensely with finding my home insurance coverage. She calmed my nerves and put me in a coverage that was the best for me. Thank the Lord for her! Thanks for all you do!"
"Thank you for the kind review and glad Christine was a great help taking care of your homeowner's insurance! We appreciate your business! Thank you!"
Janice Thomas
July 26, 2024
"We have been with Billy Swail's State Farm since 1981 and have been extremely pleased with their service. From Hurricane Hugo to a couple of auto accidents that were not our fault, they have taken good care of us. We appreciate their helpful services."
"We appreciate your 5-star review AND for being a loyal customer for over 43 years!! Thank you!"
Janet Lockett
June 23, 2024
"Mary Caroline reviewed and updated my daughter’s auto policy and saved $$ by taking time to ensure necessary coverage. Very impressed with her professionalism with a Charleston hometown friendliness. If you’re new to the area or just looking for the best coverage, Definitely recommend making an appt. or dropping in!"
"We appreciate the review and glad you were impressed with Mary Caroline's service while helping your daughter out with her insurance! Thank you!"
Liza Sanders
June 7, 2024
"Our agent, Christine Gray is always great to work with, quick to assist, kind, professional and knowledgeable. Highly recommend!"
"Thank you for the 5-star review! We appreciate it and appreciate YOU as a customer! "
Chadd Hamilton
June 3, 2024
"We have been doing business with this office for 20+ years and the folks here are top notch."
"Thank you for the kind review AND for being a loyal customer for over 20 years!"
Jeffrey Eglen
May 29, 2024
"Christine is very professional and is always on top of things! We’ve been with State Farm for many years. Very nice group of people."
ERIC DEMOURA
May 11, 2024
"Christine was very helpful and professional. First class service."
"Thanks Eric. We appreciate your business"
Rob Norvelle
April 12, 2024
"Love working with Christine and the State Farm team. Unparalleled service and care for the customer. Highly recommended!"
Dylan Jenkins
April 3, 2024
"Christine has been a pleasure to work with. She is very quick to respond and a wealth of knowledge."
Taylor K
March 27, 2024
"Amazing service with Brian! He explained all of the policy’s I was getting and was very helpful! Thank you Brian"
Chris Marino
March 26, 2024
"I have been a client of State Farm Insurance Company for 30 years. I have never been disappointed by the high quality of service I have always received at Billy Swails State Farm Agency in Mount Pleasant SC. My Agent, Christine Gray has exceeded all of my expectations. She is a true professional and has a thorough understanding of the many lines of insurance available to her clients and works hard to match her clients with the best policies in order to meet a variety of needs. A few of the policies I hold are Home, Auto, Life and a variety of personal Umbrella policies. I have found the premiums to be very competitive but the service is far superior to anything else I have experienced. Christine Gray and State Farm are always there when you need them and that is the whole point of insurance. I highly recommend calling Christine Gray at Billy Swails State Farm in Mount Pleasant and giving her the opportunity to earn your business. You won't be disappointed."
Branden Waltz
March 15, 2024
"Christine is a rockstar!! Very efficient, on top of everything, and got me the best price possible! If you are in need of insurance look no further! These guys are amazing!!!"
Syd Northup
March 1, 2024
"Christine Gray has proven to be a valuable asset for State Farm. She demonstrated excellent communication skills and provided me with top notch customer service. Thank you"
Alex Wattay
March 1, 2024
"I am a long time customer of State Farm and since moving to Mt Pleasant SC in 2000, I have been served by the Billy Swails office. I have always found great service to be the standard at Billy Swails. Recently I bought a used car and went in person to get the insurance set up so I could go to the DMV to register it. I love the fact that you can walk into the local office at State Farm and talk to local people who understand the environment you're living in personally because they live there too. Christine Gray is one of those hometown folks and was my agent in this case. She was very accommodating and helped me find the best level of insurance to use. She got my new policy applied for and printed me off a temp card I could carry in a matter of minutes. None of that navigating the voice prompt jungle of those "other" agencies. Christine was fabulous in her service and is consummately professional! I will continue to be a State Farm customer as long as I am living in Mt Pleasant!"